FAQ
Frequently Asked Questions (FAQs)
1. How long does shipping take?
We ship orders within 24 hours (on working days) after receipt of payment. Delivery time depends on your location. Delivery within Germany typically takes 1–3 business days, and within Europe, 3–7 business days.
2. How much are the shipping costs?
- Standard shipping within Germany: 4.90 €
- International shipping (Europe): from 8.00 €
3. Do you offer worldwide shipping?
We currently ship within Europe. Worldwide shipping is planned.
4. Which payment methods are accepted?
We accept the following payment methods:
- Credit card (Visa, MasterCard)
- PayPal
- Shop Pay & Klarna
- Other payment methods depending on availability-
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
6. Can I cancel or change my order?
Orders can only be changed or canceled before they have been shipped. Please contact us as soon as possible by email or phone.
7. How does the return process work?
You have the right to return your order within 14 days of receipt. Please contact our customer service for further instructions. Return shipping costs are borne by the customer.
8. Are the products vegan / organic / sustainable?
Yes, we attach great importance to quality and sustainability. Detailed information about the ingredients can be found on the respective product page.
9. Are the products really scientifically tested?
Yes, our products are based on scientific findings and are thoroughly tested.
10. Are there any discounts or loyalty programs?
Yes, we regularly offer discounts and special promotions. Sign up for our newsletter to receive exclusive offers.
11. How can I contact customer service?
You can reach us by email at support@mybiobalance.de
Last updated: March 16, 2025, Weyarn, Germany
Why MYBIOBALANCE?
Natural ingredients
Our products consist of carefully selected, natural ingredients. We focus on the highest quality to ensure optimal tolerability and effectiveness.
Laboratory tested
All our products have been developed by experts and tested to scientific standards, ensuring they are not only effective but also safe to use.
Fast delivery
Orders are shipped within 24 hours , so you receive your products quickly and reliably. We value a smooth ordering process and prompt delivery.
Direct customer support
Our customer service is always there for you! Whether you have questions about our products or your order – we offer personalized, fast, and competent support. You can easily reach us at any time via our contact form .